HOW TO CONTACT US
SCOPE OF THIS POLICY
CATEGORIES AND SOURCES OF PERSONAL DATA
The following describes how we process data relating to identified or identifiable individuals and households (“Personal Data”), including the categories of Personal Data, its sources, and the purposes for which we process that data.
The categories of Personal Data we process
The categories of Personal Data we may collect and use include (these are examples may be subject to change):
Information such as your name; address; email address; telephone number; account login details, including your user name and password; your identity, public profile, and similar information from social networks such as Facebook and Pinterest.
Identity Data that relates to information about how we can communicate with you, such as email, phone numbers, physical addresses, social media handles, and information you provide to us when you contact us by email or when you communicate with us via social media.
Information about your location, including location data from social media tags/posts, data you provide when you register or make a purchase with us, or location data we may infer from your IP address.
Browsing history, search history, and information regarding your interaction with a web site, application, or advertisement (e.g. IP Address, MAC Address, SSIDs or other device identifiers or persistent identifiers), online user ID, device characteristics (such as browser/OS version), web server logs, application logs, browsing data, first party cookies, third party cookies, web beacons, clear gifs, embedded pixels, and pixel tags.
Information about services and products we provide to you and about transactions you make with us or other companies operating through us or on our behalf, information about purchases, and similar information.
Personal Data used to create a profile about you reflecting your preferences, characteristics, market segments, likes, favorites and other data or analytics provided about you or your account by social media companies or data aggregators, including household data, the products and services you use, and your interests.
Information related to your financial transactions with us, such as bank account or payment card information.
Unstructured/free-form data that may include any category of Personal Data, e.g. data that you give us in free text fields such as comment boxes, including any other Personal Data which you may provide to us.
Sources of Personal Data
We collect Personal Data from various sources, including:
Data you provide us
We receive Personal Data you provide to us, such as when you create a customer account, purchase our products, contact us for customer service, or when you join our mailing list.
Data we collect automatically
We collect Personal Data about or generated by any device you have used to access our Website.
Data we receive from service providers & Agents
We receive Personal Data from service providers performing services on our behalf.
Data we receive from aggregators and advertisers
We receive Personal Data from ad networks, behavioral advertising vendors, market research, and social media companies or similar companies that provide us with additional Personal Data such as Inference Data.
Data we receive from social media companies
We receive Personal Data from Facebook and other social media companies who may transfer Personal Data to us when you interact with that social media company in connection with our Services.
Data we create and infer
We, certain partners, social media companies, and third parties operating on our behalf create and infer Personal Data such as Inference Data or Aggregate Data based on our observations or analysis of other Personal Data processed under this Policy, and we may correlate this data with other data we process about you. We may combine any Personal Data about you that we receive from you and from third parties.
HOW WE PROCESS PERSONAL DATA
When you register for a Meati account
When you register for a customer account with us, we generally process Identity Data, Commercial Data and Contact Data. A full name and email address is required to register a customer account. We process this Personal Data to provide you with a quick and simple checkout experience and also to make you eligible for certain special promotions and other benefits, such as new product introductions and special events. We may also use this Identity Data, Commercial Data, Contact Data, and Device/Network Data collected in this context for our Commercial Purposes.
When you make a purchase
If you make a purchase on our Website, or otherwise, whether using your account or as a guest, we generally process Identity Data, Financial Data, Commercial Data, Contact Data, Device/Network Data and Inference Data. We process this Personal Data as necessary to fulfill your order, and also for our legitimate business interests, such as ensuring the security of our Website, preventing fraud, providing information about our products and services, contacting you about administrative matters, and responding to queries, complaints, or correspondence you send us. We may also use this Identity Data, Commercial Data, Contact Data, and Device/Network Data collected in this context for our Commercial Purposes.
When you access or use our Website
The Website may also collect or process certain Location Data (with your consent, when required) as described above. We use this data, together with Inference Data, and Device/Network Data in order to provide contextual information to you, such as estimated shipping costs. We may also use this information in connection with our legitimate business interests, such as, creating aggregate information about users’ location and patterns, which we use to help improve our Website. We may also process Identity Data, Contact Data, and User Content if you interact with or identify us on social media platforms. We may also use Identity Data, Device/Network Data, Location Data, Inference Data and Contact Data collected in this context for Commercial Purposes.
Cookies and other tracking technologies
- for “essential” or “functional” purposes, such as to enable certain features of our Website (for example, an essential purpose may include allowing you to maintain a basket when you are preparing to place an order through our third-party logistics provider and a functional purpose may include allowing us to provide a you a list of items recently viewed);
- for “performance” and “analytics” purposes, such as to analyze the traffic to and usage of our Website for example, identifying unique visitors to the site, how many people have looked at a page, how visitors move around the Website, what website they visited prior to visiting ours, and use this information to understand user behaviors and improve the design and functionality of the Website;
- for “retargeting” or similar advertising or commercial purposes;
- for social media integration e.g. via third-party social media cookies, or when you share information using a social media sharing button or “like” button on our Website or you link your account or engage with our content on or through a social networking website such as Facebook or Twitter;
- to collect information about your preferences and demographics to help target advertisements which are more likely to be of interest to you using behavioral advertising;
- to allow us to carry out retargeting (this includes, for example, when advertisements are presented to you for products or services which you have previously looked at on a website but have not purchased); and
- to allow us to know when you visit our site or make a purchase after clicking on one of our ads on social media or another website.
When you contact us or submit information to us
We collect and process Identity Data, Contact Data, and any User Content you provide as necessary to address your request, fulfill the business purpose for which that information was provided, or for other related purposes. Additionally where you consent, if relevant to your request (such as an inquiry regarding a purchase) or if otherwise permitted by law, we may send you marketing communications as described further below, and use this information for Commercial Purposes.
Feedback and Surveys
We may process Identity Data, Contact Data, Inference Data, and User Content collected in connection with surveys. We generally process this Personal Data to respond to requests/concerns, and create aggregate analytics regarding customer satisfaction. We may also use this data for Business Purposes and Commercial Purposes.
When you enter a Contest or other Promotion
We collect and process Identity Data, Contact Data, and User Content if you enter a contest, sweepstakes or other promotion (“Promotion”), to notify you if you have won, or for other related purposes. Note, if you win a Promotion, we may publicly post some of your data on our Website (such as on a winners’ page) or social media.
How we Process Personal Data for Business Purposes
Service Provision and Contractual Obligations
We process any Personal Data as is necessary to provide our services, to provide you with the products and services you purchase or request, to authenticate users and their rights to access the Website, or various data, features, or functionality, and as otherwise necessary to fulfill our contractual obligations to you, and provide you with the information, features, and services you request.
Internal Processing and Service Improvement
We may use any Personal Data in connection with improving our Website and email communications, for customer service purposes, to understand what parts of our Service are most relevant, how you interact with our Website, and how our Website performs.
Security and Incident Detection
We may process any Personal Data we collect in connection with detecting security incidents, or to protect against, and respond to malicious, deceptive, fraudulent, or illegal activity.
We may also process any Personal Data as necessary to comply with our legal obligations, such as where you exercise your rights under data protection law and make requests, for the establishment and defense of legal claims, or where we must comply with our legal obligations, lawful requests from government or law enforcement officials.
We process Personal Data about our customers and users in order to identify trends (to create aggregated and anonymized data about our customers/users, buying and spending habits, use of our Services, and other similar information (“Aggregated Data”). We may pass Aggregated Data to certain third parties to give them a better understanding of our business and to improve our Website and Services. Aggregated Data will not contain information from which you may be personally identified.
We process certain Personal Data and Location Data in connection with our legitimate business interest in personalizing our Website and online communications. Aspects of the Website may be customized to you based on your interactions with our Website and other content. This processing may involve the creation and use of Inference Data relating to your preferences.
Other Business Purposes
How we Process Personal Data for Commercial Purposes
Personalization & Consumer Profiles
In order to understand our customers’ preferences, and better recommend products and services to our prior customers, we may create a “Consumer Profile” by linking together and analyzing Personal Data collected in the following contexts:
- When you make a purchase
- When you register for a customer account
- When you access our Website
- When you subscribe to receive communications from us
- Cookies and other tracking technologies
- When you contact us or submit information to us
We may also augment Consumer Profiles with Personal Data that we create (such as Inference Data) or that we receive from third parties. We use Consumer Profiles for our legitimate interests in market research and statistical analysis in connection with the improvement of our Services. We may also use this information for other Commercial Purposes.
We or our third-party partners may send you marketing and promotional communications if you sign up for such communications, or where allowed, if you register an account with us, make a purchase from us, or in connection with your communications with or submission of User Content to us. These communications may be personalized or customized based on your Consumer Profile. We may also collect Device/Network Data and Contact Data so that we can determine whether you have opened an email or interacted with our communications, and we may generate Inference Data based on these interactions. We may also process this Personal Data for targeted advertising. However, where consent to processing is required by law, we will link and process this information only with appropriate consent.
We may engage in targeted advertising. This form of advertising includes various parties and services providers, including third parties, engaged in the processing of Personal Data in connection with advertising. These parties may be able to identify you across sites, devices, and over time. The parties that control the processing of Personal Data for behavioral advertising may create or leverage information derived from personalization and profiling. In some cases, these parties may also develop and assess aspects of a profile about you to determine whether you are a type of person a company wants to advertise to and determine whether and how ads you see are effective.
HOW WE SHARE PERSONAL DATA
We may share Personal Data internally with our current and future affiliated entities.
Service Providers & Agents
We may offer you the opportunity to use services operated by third parties, and if you choose to use these services, we will disclose the Personal Data requested by such third party, or that you direct us to provide to them.
Social Media Platforms
We may share certain Personal Data with current or future affiliated entities and trusted third parties for marketing, advertising, or other commercial purposes, and we may allow third parties (such as Facebook, Instagram, and social media advertisers, ad exchanges, data management platforms, or ad servers) to operate on our Services and process data for targeted advertising. These transfers may be made for Commercial Purposes.
Additionally, If you use any social media plugin, API, or other similar feature, use an event hashtag or similar link, or otherwise interact with us via social media, we may make your post available on our Website or to the general public. We may share, rebroadcast, or redisplay Personal Data or other information in the post to the extent permitted by the relevant social media service.
Your Personal Data may be shared in the event that we go through a business transition, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets
YOUR RIGHTS AND CHOICES
You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email. You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us. To opt-out of the collection of information relating to email opens, configure your email so that it does not load images in our emails. Note that some non-marketing communications are not subject to general opt-out, such as communications related to your user account for this Website, and information regarding your transactions with Meati.
Withdrawing Your Consent/Opt-Out
Where we are processing your Personal Data based on your consent, you may change your mind and withdraw your consent at any time. The consequence of you withdrawing consent might be that we cannot perform certain services for you, such as location-based services, personalization or providing certain types of advertising, or other services conditioned on your consent or choice not to opt-out.
Our Services do not respond to your browser’s do-not-track request.
You may have additional rights depending on the location of your residence. For example, under California law, California residents may request a list of Personal Data we have disclosed about such California residents to third parties for direct marketing purposes during the preceding calendar year by emailing moc.itaem@dneirfruoy.
THIRD PARTY WEBSITES AND MOBILE APPLICATIONS
We are not responsible for the privacy policies, content or security of any linked third party websites or mobile applications. We recommend that you check the privacy and security policies of each and every website and mobile application that you visit.
Our Website and online communications are neither directed at nor intended for use or receipt by children under the age of 18 in the US, or older, depending on the local jurisdiction. We do not knowingly collect Personal Data from such individuals. If we learn that we have inadvertently done so, we will promptly delete it. Do not access or use the Services if you are not of the age of majority in your jurisdiction unless you have the consent of your parent or guardian.